{"id":810,"date":"2021-10-22T11:37:42","date_gmt":"2021-10-22T14:37:42","guid":{"rendered":"https:\/\/sites.usp.br\/padrao8\/?page_id=810"},"modified":"2022-11-04T13:18:39","modified_gmt":"2022-11-04T16:18:39","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/sites.usp.br\/cemar\/ouvidoria\/","title":{"rendered":"Ouvidoria-p\u00e1gina"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"810\" class=\"elementor elementor-810\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54147ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54147ed\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c0a3ec\" data-id=\"4c0a3ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c21f24 elementor-widget elementor-widget-heading\" data-id=\"3c21f24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OUVIDORIA<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-61951c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61951c2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3a4438a\" data-id=\"3a4438a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38d6232 elementor-widget elementor-widget-text-editor\" data-id=\"38d6232\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div>A Ouvidoria \u00e9 uma inst\u00e2ncia institucional que tem por objetivo ser um canal de comunica\u00e7\u00e3o para que a comunidade e cidad\u00e3os em geral, possam ter suas demandas recebidas, analisadas, quando estas n\u00e3o foram plenamente ou satisfatoriamente atendidas por outros meios, no que tange \u00e0s atividades e fun\u00e7\u00f5es.<\/div><div>\u00a0<\/div><div>A Ouvidoria se presta a acolher e ajudar no encaminhamento de diversas manifesta\u00e7\u00f5es que emanem da necessidade da resolu\u00e7\u00e3o de problemas ou dificuldades encontradas pelos usu\u00e1rios desse servi\u00e7o p\u00fablico.<\/div><div>\u00a0<\/div><div>O atendimento \u00e9 extensivo aos alunos, ex-alunos, professores, ativos ou aposentados, servidores t\u00e9cnicos e administrativos, bem como a qualquer pessoa que tenha alguma intera\u00e7\u00e3o acad\u00eamica ou administrativa, e que traga alguma quest\u00e3o que ainda n\u00e3o conseguiu resolver em instancias pertinentes.<\/div><div>\u00a0<\/div><div>Essa inst\u00e2ncia, tem o papel de intermediar as partes envolvidas, buscando de forma neutra e independente, alcan\u00e7ar o m\u00e1ximo de efetividade na resolu\u00e7\u00e3o das quest\u00f5es apresentadas por meio de den\u00fancia ou reclama\u00e7\u00f5es.<\/div><div>\u00a0<\/div><div>Tamb\u00e9m, est\u00e1 aberta a receber sugest\u00f5es de melhorias dos servi\u00e7os ou elogios.<\/div><div>\u00a0<\/div><div>As manifesta\u00e7\u00f5es, tais como den\u00fancias, reclama\u00e7\u00f5es, sugest\u00f5es ou elogios podem ser encaminhadas em formul\u00e1rio dispon\u00edvel nessa p\u00e1gina que ser\u00e1 registrado automaticamente e de acesso exclusivo da ouvidoria. Para registrar uma manifesta\u00e7\u00e3o, basta <span style=\"text-decoration: underline;\"><strong>preencher o formul\u00e1rio a seguir<\/strong><\/span>.<\/div><div>\u00a0<\/div><div>Ao registrar sua manifesta\u00e7\u00e3o, o usu\u00e1rio obter\u00e1 uma resposta de primeira an\u00e1lise no per\u00edodo m\u00e1ximo de tr\u00eas dias \u00fateis.<\/div><div>\u00a0<\/div><div>As manifesta\u00e7\u00f5es tamb\u00e9m podem ser enviadas pelo e-mail: <span style=\"text-decoration: underline;\"><strong>exemplo123@usp.br<\/strong><\/span><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d8506 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"b1d8506\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;50&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Ouvidoria\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"810\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b1d8506\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_12c5b45 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_12c5b45\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSobrenome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_12c5b45]\" id=\"form-field-field_12c5b45\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_8fc9f44 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8fc9f44\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOcupa\u00e7\u00e3o\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_8fc9f44]\" id=\"form-field-field_8fc9f44\" class=\"elementor-field-textual elementor-size-xs\">\n\t\t\t\t\t\t\t\t\t<option value=\"Selecionar\">Selecionar<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Aluno (a)\">Aluno (a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ex-aluno (a)\">Ex-aluno (a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Docente ativo (a)\">Docente ativo (a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Docente aposentado (a)\">Docente aposentado (a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Servidor (a)\">Servidor (a)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Outra op\u00e7\u00e3o\">Outra op\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bf94f4b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bf94f4b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAssunto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bf94f4b]\" id=\"form-field-field_bf94f4b\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensagem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-xs\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-50 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OUVIDORIA A Ouvidoria \u00e9 uma inst\u00e2ncia institucional que tem por objetivo ser um canal de comunica\u00e7\u00e3o para que a comunidade e cidad\u00e3os em geral, possam ter suas demandas recebidas, analisadas, quando estas n\u00e3o foram plenamente ou satisfatoriamente atendidas por outros meios, no que tange \u00e0s atividades e fun\u00e7\u00f5es.\u00a0A Ouvidoria se presta a acolher e ajudar [&hellip;]<\/p>\n","protected":false},"author":22641,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-810","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/pages\/810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/users\/22641"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/comments?post=810"}],"version-history":[{"count":4,"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/pages\/810\/revisions"}],"predecessor-version":[{"id":2810,"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/pages\/810\/revisions\/2810"}],"wp:attachment":[{"href":"https:\/\/sites.usp.br\/cemar\/wp-json\/wp\/v2\/media?parent=810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}