{"id":116,"date":"2015-09-30T12:26:05","date_gmt":"2015-09-30T14:26:05","guid":{"rendered":"http:\/\/www.hu.usp.br\/?page_id=116"},"modified":"2018-03-01T11:04:33","modified_gmt":"2018-03-01T13:04:33","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/sites.usp.br\/hu\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<h4>Ouvidora:<\/h4>\n<p><strong>Alessandra F. Lopes<\/strong><\/p>\n<h4 class=\"p1\"><span class=\"s1\"><b>Ouvidor Adjunto:<\/b><\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\"><b>Dr. Mauricio Seckler<\/b><\/span><\/p>\n<h4 class=\"p1\"><\/h4>\n<h4><span style=\"color: #ff6600\">Fale com a Ouvidoria<\/span><\/h4>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2382-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"2382\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/hu\/wp-json\/wp\/v2\/pages\/116#wpcf7-f2382-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2382\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2382-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seu Nome (Obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu Email (Obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu Celular(Obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cell\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"cell\" \/><\/span><\/label>\n<\/p>\n<p><label> Assunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sua Menssagem<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<h4><span style=\"color: #ff6600\">Hor\u00e1rio de atendimento ao p\u00fablico\u00a0<\/span><\/h4>\n<p>Segunda a Sexta-feira (dias \u00fateis) das 7 \u00e0s 12h00<\/p>\n<p>Tel.: (11) 3091-9213<\/p>\n<p><strong>Sobre a Ouvidoria<\/strong><\/p>\n<p>De acordo com a Resolu\u00e7\u00e3o N\u00ba 4827, cabe \u00e0 Ouvidoria de Servi\u00e7os P\u00fablicos da USP avaliar a proced\u00eancia de sugest\u00f5es, reclama\u00e7\u00f5es e den\u00fancias de natureza administrativa, encaminhando-as \u00e0s autoridades competentes, visando \u00e0:<\/p>\n<p>I \u2013 melhoria dos servi\u00e7os;<\/p>\n<p>II \u2013 corre\u00e7\u00e3o de erros, omiss\u00f5es, desvios ou abusos na presta\u00e7\u00e3o dos servi\u00e7os;<\/p>\n<p>III \u2013 apura\u00e7\u00e3o de atos de improbidade e de il\u00edcitos administrativos;<\/p>\n<p>IV \u2013 preven\u00e7\u00e3o e corre\u00e7\u00e3o de atos e procedimentos incompat\u00edveis com o direito \u00e0 informa\u00e7\u00e3o e \u00e0 qualidade na presta\u00e7\u00e3o dos servi\u00e7os, na forma da lei;<\/p>\n<p>V \u2013 prote\u00e7\u00e3o dos direitos dos usu\u00e1rios.<\/p>\n<p>Par\u00e1grafo \u00fanico \u2013 As consultas, den\u00fancias e representa\u00e7\u00f5es formuladas contra servidores docentes e n\u00e3o docentes, bem como contra membros do corpo discente da Universidade, por infring\u00eancia a princ\u00edpios estatut\u00e1rios e regimentais de natureza \u00e9tica e acad\u00eamica, dever\u00e3o ser encaminhadas \u00e0s respectivas Pr\u00f3-Reitorias ou \u00e0 CODAGE.<\/p>\n<p><a href=\"http:\/\/sites.usp.br\/ouvidoria\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Ouvidoria Geral da USP<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ouvidora: Alessandra F. Lopes Ouvidor Adjunto: Dr. Mauricio Seckler Fale com a Ouvidoria Hor\u00e1rio de atendimento ao p\u00fablico\u00a0 Segunda a Sexta-feira (dias \u00fateis) das 7 \u00e0s 12h00 Tel.: (11) 3091-9213 Sobre a Ouvidoria De acordo com a Resolu\u00e7\u00e3o N\u00ba 4827, cabe \u00e0 Ouvidoria de Servi\u00e7os P\u00fablicos da USP avaliar a proced\u00eancia de sugest\u00f5es, reclama\u00e7\u00f5es e [&hellip;]<\/p>\n","protected":false},"author":140,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/pages\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/users\/140"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":4,"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/pages\/116\/revisions"}],"predecessor-version":[{"id":2383,"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/pages\/116\/revisions\/2383"}],"wp:attachment":[{"href":"https:\/\/sites.usp.br\/hu\/wp-json\/wp\/v2\/media?parent=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}